bossdetox.ingBIFF
Brief, informative, friendly and firm responses.
Practitioner communication technique · evidence grade C
Where it comes from
Brief, Informative, Friendly, Firm. Created by Bill Eddy at the High Conflict Institute.
What the evidence says
Strong practical fit, little controlled research on BIFF itself. It cuts extra material, emotional argument and ambiguity.
When it helps
Hostile email, accusatory chat messages, repeated blame and long arguments.
Offered in the app for: Vague criticism · The mysterious 'we' · Missing information · Meetings without decisions · No answer to a dependency
Try it
- Before sending, check four things: brief? informative? friendly? firm?
- Check your draft for brevity, useful information, courtesy and a clear endpoint.
Example
“Thanks. The approved scope is A and B. I can complete both by Friday.”
Watch out
- Very terse messages can read as dismissive in sensitive situations.
- Not a psychotherapy or guarantee against escalation.
Sources
The evidence label describes a broader process or framework. This extension and its brief workplace exercises have not been independently validated.